Welcome to Marshfield Farm Ice Cream - Ice cream heaven

FAQs

• How can I become a stockist of Marshfield Ice cream?
• What are your flavours and pack sizes?
• Do you do mixed boxes of mini tub flavours?
• Do you deliver direct?
• What is your minimum order?
• What Point of Sale is available?
• Do you do any form of freezer deal?
• What temperature should the ice cream be stored at?
• How many scoops should I be getting from a 4 litre and Napoli tub?
• What is the best way to look after my scooping ice cream?
• How do I stop ice crystal forming in the ice cream?
• Who do I contact re marketing/media coverage?
• Are your hygiene standards regularly audited?

How can I become a stockist of Marshfield Ice cream?
Please contact Cindy or Dawn on 01225 8921221, or email cindy@marshfield-icecream.co.uk. They will send you a new customer introduction pack, which includes our price list and details of our freezer deals and point of sale items. For more information, please contact us.

What are your flavours and pack sizes?

Please click here to see our current flavours and the pack sizes that they are available in. Trade customers prices available on request via the contact us page.

Do you do mixed boxes of mini tub flavours?
At present our mini tubs are available to trade customers in boxes of 12, one flavour at a time.

Do you deliver direct?
We do make some local deliveries – please contact us about availability and distribution. For customers not in the Bath/Cotswolds area, our ice cream is distributed through reliable frozen food distributors who cover the whole of the UK. Please contact us for details, stating your postcode and type of business.

What is your minimum order?
We cannot speak for our distributors, but our own minimum order is just £30 + VAT.

What Point of Sale is available?
We offer a very comprehensive range of POS for trade customers in both catering and retail outlets. Click here download our current offerings. Bespoke point of sale can easily be arranged using our in-house graphic designer, but may be chargeable.

Do you do any form of freezer deal?
Yes. Please click here to read about our current freezer deals. Because we buy hundreds of freezers every year on behalf of customers, we are able to offer excellent savings which we pass on in full. We also often include free ice cream stock if you commit to buying Marshfield Ice Cream. New freezers are covered by a one year warranty. Our freezer supplier also offers a comprehensive maintenance service.

What temperature should the ice cream be stored at?
For long-term storage, minus 18C or colder. If you are scooping the ice cream, you may wish to run your freezer very slightly warmer to make it more scoopable. Many people run their freezers at minus 16C in these situations.

How many scoops should I be getting from a 4 litre and Napoli tub?
With proper management, you will get 30-35 scoops from a 4 litre tub and 40-45 scoops from a Napoli tray.

What is the best way to look after my scooping ice cream?
Luckily, it does not require much special attention. However it is worth doing the following: make sure the freezer is out of direct sunlight and compressor vents are unobstructed; condensation on glass sliding lids should be wiped off regularly to prevent ice build up; and keep some clean lids and cover the tubs every night, as this prevents ice forming on the surface of the ice cream.

How do I stop ice crystal forming in the ice cream?
Make sure you always shake excess water off the scoop; make sure that your freezer is cold enough and doesn’t fluctuate in temperature too much; and cover the half used tubs over night with lids.

Who do I contact re marketing/media coverage?
Please send your queries to Dawn Hawking by email at dawn@marshfield-icecream.co.uk

Are your hygiene standards regularly audited?
We directly employ our own Compliance Officer from EHA Ltd, Nick Land. Nick carries out extensive announced and unannounced auditing procedures in our factory and is a very hard task master! We believe that our health and hygiene standards are second to none. We achieved 5 stars in our Local Authority ‘Scores on the Doors’ Hygiene Audit this year. (Incidentally, we do not believe that BRC Accreditation is the most suitable form of certification for a business like ours. We prefer a more practical and less bureaucratic standard that focuses more on high standards of production hygiene, and careful risk assessment.) We welcome customer visits and audits.

For more information, or to order, please contact us.