Will I receive delivery notifications?

March 24, 2022

We send out a series of shipping notifications as we organise your order. We have listed these below in order so you know what to expect.

Order Confirmation: This is automatically generated from our website when payment has been successfully taken. On this email you will find a link to track your order - keep checking this link as this information page will automatically update with your order's progress on delivery day. 

Shipping Updates: The day before your scheduled delivery day, we will send an email to let you know your order is on its way. We can now provide an estimated delivery window based on where your order falls within our route. This will give you a 3 hour time slot. 

On the day of delivery, you will also receive: 

  • Your delivery is on it's way! An email on the day of delivery as our Drivers leave the farm with your ice cream order. It will also show you a timed delivery window of when to expect your order. 
  • Spoon's at the ready! When our Drivers are one drop away, you'll receive a final email from us with a confirmed time slot (this can be anything between 2 minutes - 15 minutes!) 

If you have any problems with your order, please contact our orders team on home@marshfield-icecream.co.uk Please include your order number and contact details in your email. 

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