Freezer Delivery Only
If you have organised a freezer order outside of our website and have not yet made payment for your freezer delivery, please do so here
Freezer delivery costs £100 + VAT (£120)
Please do not make this payment if you have already purchased a freezer and delivery.
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Frequently Asked Questions
We offer a monthly subscription service to order our Scoop's Ice Cream for Dogs. We send this out by using our national delivery postage service where we send ice cream in insulated boxes containing dry ice. To order your first case, please see here.
As a verified trade customer, you can enter our shop with the generic password: POSFROMTHEFARM20
On checkout, you will be asked to create an account. By doing so, on your next visit you will be able to login with your email and password.
Please note that for your security, we are unable to migrate previous trade accounts to our new website. We therefore ask you create a new account on your first order.
We send out email newsletter out in the Spring and Autumn with updates from the farm (including new flavours and awards!) Make sure to click on the links in the email for more information, and once received, add our email to your safe sending list so don't end up in junk.
We would love to include your business on our map. We currently have two maps on our website:
- Retail map - for customers who stock take-home tubs (500ml, 1 litre)
- Scoop's Ice Cream for Dogs map - for customers who take our dog flavours
If your account ticks these boxes, please send an email to marketing@marshfield-icecream.co.uk with your business name, full business address, website and contact number for the listing.
Sadly due to the seasonality of ice cream parlours and restaurants, we are unable to list scooping venues on our map.
We're sorry you've found a problem with our product. To help us investigate, please send an email to info@marshfield-icecream.co.uk with the following information:
- detailed description of problem including clear photos
- flavour and tub size
- batch number - this can be found on the bottom of the tub
- your business name, address and contact details for the point of contact to continue our investigation
- your wholesaler or route to market
We are unable to offer exclusivity on our ice cream and you therefore might find another stockist in a nearby town or venue. Our Sales Managers will always be considerate to your trade before setting up a new account. If you are concerned in anyway, please contact your Sales Manager for more information on local trade to you.
We offer direct delivery to a forty-mile radius around the farm and work closely with national distributors to provide our ice cream further afield. Please see previous invoices for contact details of your wholesaler.
We have a comprehensive point of sale package to help you sell more ice cream. We have a wide range of products including pavement signs, 3m sail flags, magnetic flavour boards, freezer stickers, flavour stabbers and much more. We also have a range of sundries that can be purchased, including branded scoop tubs, milkshake/sundae cups and printed napkins. To order online, please visit our trade shop.
We have a team of Sales Managers who cover the country. Their regions, names and contact details can be found further down the page.
All nutritional and calorie information is available on our allergen spreadsheet, ready to download in the media download section above. As we continuously make flavours throughout the year, please check back regularly to download this sheet to ensure you have the most up-to-date information.
We are accredited by SALSA (Safe and Local Supplier Approval), the food safety certification scheme. We are audited annually to demonstrate that we supply safe and legal food. SALSA standards that are recognised and accepted across the industry and exceed the minimum standards expected by enforcement authorities.
Our premises is approved by the APHA (Animal & Plant Health Agency) to make ice cream for dogs. Our licence number U1350191 ABP/PTF.
The site Technical and Quality team implement procedures to maintain site hygiene and reduce the risk of product contamination from storage of raw materials to production and packing of finished product.
Yes. Our Rum & Raisin ice cream uses a 40% proof alcohol, however when mixed with our milk, cream and ingredient inclusions this reduces the percentage to less than 3%. We provide a full chemical clean down of our factory between making each flavour, meaning there will be no cross contamination of flavourings.
Palm oil is not used in our ice cream base mix, but some of the added ingredient inclusions do contain palm fat - however only from certified sustainable sources.
We do not make any nut flavours or use any nut ingredients in our ice cream. However, we cannot guarantee our suppliers' products are produced in a nut free factory and we therefore advice the product may contain nuts.
Yes, our plant based ice creams are made to a vegan recipe. We advise any customer who has a dairy intolerance or allergy to speak with a member of staff before buying a product. They will be able to advise how they handle allergens at site and if a product is free from cross contamination.
Please check the packaging before you purchase any of our products, this will clearly state the recipe and any allergy metrics.
Our Fruit Push-Up Pops and sorbets are all made without dairy, making them suitable for vegetarians and vegans.
Unfortunately we no longer produce diabetic ice cream flavours as the diabetic associate advices business should no longer produce diabetic products, and individuals with diabetes should instead eat products in moderation as opposed to substituting sugar.
Our final products are not certified organic as many of our ingredients are sourced from external companies without the organic status. However, because our farm is organic, the milk that goes into every tub of ice cream is organic milk. We only ever use our milk in our ice cream, this means that over 50% of every tub is made up of our own organic milk.
The additional ingredients we use in our products are as natural and of the highest quality as we can find. These may not be able to be sourced as organic, or using an organic source, as to do so proves rather expensive.
The entire Marshfield Farm range of ice creams and sorbets is suitable for vegetarians.
Our sorbet range is gluten free and suitable for coeliacs.
Our fruit pops and our sorbet range are suitable for a vegan diet. We have also developed two plant based ice creams, these are suitable for vegetarians and vegans.
All but 4 of our ice cream flavours are made without gluten. Our Cookies and Cream, Raspberry Ripple Pavlova, Chocolate Fudge Brownie and Cookie Dough all contain gluten due to the ingredient inclusions rippled through these ice creams - for further information on our products please refer to our flavour list page.
No, all our ice creams and sorbets are free from artificial colours and flavourings, making them perfect for the whole family.
Please visit our flavours page for full nutritional breakdowns of all of our products. With a galaxy of every-expanding flavours, all our ice cream flavours are made from our organic milk and 100% natural flavours, with our sorbet range and fruit pops suitable for vegans.
On average, half of our finished product across the ice cream range is filled with our organic milk produced by our own herd of Friesian cows – the distance this ingredient has to travel is just a few metres! The rest is made up of the finest ingredients we can lay our hands on – sourced as locally as possible.
75% of our ingredients come from within a 50-mile radius of the farm, allowing us to use entirely natural and locally sourced ingredients where possible. Not only does this reduce our food miles, we can work in partnership with other local business and solidify West Country relations. Ingredients that can’t be found locally are the best we can find. For instance, our Vanilla Clotted Cream ice cream contains the finest, natural vanilla flavouring from Madagascar. 80% of our base mix is made from ingredients sourced from within a 50 mile radius, with 50% actually taken from the cows that graze on our land!
Our Scoop’s dog ice cream is made to a specialist dog-friendly recipe. Loosely based around our own ice cream mixes and made with fresh farm milk from our herd, we’ve then reduced the lactose content for dog’s with sensitive tummies.
In our Vanilla ice cream, we’ve added Joint Aid for Dogs from GWF Nutrition, a natural joint supplement containing Glucosamine and Vitamin C for joint and muscle support.
Our new Mint flavoured Scoop’s ice cream is made with added Odour Aid for Dogs from GWF Nutrition, a natural breath freshener with Chlorophyll and Omega 3 to help fight nasty bacteria in the mouth and gut.