Marshfield Ice Cream

Local Home Delivery

From Field to Front Door, we're incredibly excited to bring our ice cream to the local area with our Deliver Moo, Home Delivery Service

Delivery to the local area

We can offer delivery to the following postcodes and have established Estimated Delivery Days based on area. Please note this list has been recently updated. Please see our FAQs for more information including cut-off times for delivery.

Monday: BA1, BA2, BA3, BA13, BA14, BA15, BS31, SN10

Tuesday: BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8, BS9, BS13, BS14, BS15, BS20, BS41, BS48

Wednesday: BS10, BS11, BS16, BS21, BS30, BS34

Thursday: BS32, BS35, BS36, BS37, GL8, GL9, GL11, GL12

Friday: SN11, SN12, SN13, SN14, SN15, SN16

After the positive response we’ve received from our new Home Delivery Service, we’re very excited to launch a new Deliver Moo, Online Shop!
Our Ice Cream Shop has been developed on an external website, please click on any of the links above to access this. Watch our video here to see what this new website looks like.
If you have any questions, please scroll down the page to our FAQs. These can also been seen on our Shop website.

Home Delivery FAQs

We hope to have answered any questions you might have about our home delivery service.

  • I would like to place an order, but how does it work?

    Step One: Place an order with our new Online Shop: 

    Our NEW online shop will allow you to place and pay for your order online.

    Please make sure to fill out all your details and double check you’ve inputted the correct postcode in the delivery address. We have included a ‘Delivery Instructions’ field to complete if you wish to pass any instructions across to our Drivers. You can also choose ‘Gift Option’ and include a different Shipping Address to the Payment Address is you are sending your order to friends and family.

    Minimum order is £18, please check your postcode is within our delivery route before submitting your order.

    Step Two: Order Confirmation

    Once you have made card payment online, you will receive an email with your Order Confirmation. Delivery may take up to 7 days as we group orders together to reduce food miles. Please see our Postcode Routes for an idea of when we hope to be in your area.

    We will send you a second email with a shipping update when we have established a delivery date for your order. Please make sure someone is in to accept your order.

    Step Three: Delivery

    We are sorry that we cannot guarantee a timed delivery slot. However, our delivery driver will be out on the road between 7.30am – 6pm. We are following strict government protocol to ensure the safety of our drivers and those we deliver to. For more information on this, please click through to South Gloucestershire Council’s support for food delivery with Coronavirus support.

    On delivery, our driver will knock, place the order on the doorstep and step two meters away from the door as you review and accept your order.

  • When can I expect my delivery?

    We have established the following Estimated** Delivery Days for each postcode area. We are using a 2PM cut-off time for orders so our team can organise deliveries within office hours.

    Our Drivers are out of the roads between 7.30AM – 6PM on weekdays to deliver your orders. We are sorry that we are unable to offer timed delivery slots or guarantee morning/afternoon delivery.

    **Please note: this is not a guarantee you will receive your delivery on this day. For the most accurate information about your order, please check your emails where will send a Shipping Update when we have established a delivery date for your order.

    Monday: BA1, BA2, BA13, BA14, BA15, BS31, SN10

    Tuesday: BS1, BS2, BA3, BS3, BS4, BS5, BS6, BS7, BS8, BS9, BS13, BS14, BS15, BS20, BS41, BS48

    Wednesday: BS10, BS11, BS16, BS21, BS30, BS34

    Thursday: BS32, BS35, BS36, BS37, GL8, GL9, GL11, GL12

    Friday: SN11, SN12, SN13, SN14, SN15, SN16

    Our aim is to keep our food miles as low as possible, and this means delivering to as many people in one area as we can. We aim to get your order out to you within a week of it being placed, but please be patient as we organise your delivery and be aware it may take us slightly longer as we respond to demand.

  • Are you offering your full product range?

    We are selling our 1 litre and 4 litre across the range that we currently make these in.

    We have now introduced our most popular mini tubs into the online shop so you can have the option to choose a variety of flavours in smaller portions. These flavours are: Vanilla Clotted Cream, Blackcurrants in Clotted Cream, Strawberries in Clotted Cream, Mint Choc Chip, Chocoholic Heaven, Salted Caramel and Bubblegum.

    Not forgetting our four legged friends, we have our Scoop’s Ice Cream for Dogs tubs available too!

    All three of our Award-Winning Push-Up Pops are now available.

    To encompass our full Sorbet range, we’ve introduced our 2 litre tubs to our online offering. This allows us to sell all six of our fruity flavours!

  • How much does a tub cost and is there a minimum order/delivery charge?

    We’ve set a minimum order of £18 on all deliveries from the farm, there is no delivery charge but please make sure we deliver to your postcode before placing an order.

    Here is a list of our prices for each item, please note all flavours in each size cost the same amount.

    • 1 litre tubs cost £6 each.
    • 2 litre tubs cost £9 each.
    • 4 litre tubs cost £18 each.
    • 1 tub of Scoop’s Ice Cream for Dogs (125ml tub, single portion) costs £2 each.
    • 125ml ‘mini tubs’ cost £2 each
    • 80ml/110ml Push-Up Pops cost £1.50 each

    These are the only sizes available at this time for this service.

  • Do you offer any extras like cones or empty tubs?

    To start our orders, we are not able to offer any extra items other than those stated on the Online Shop.

  • What Postcodes can you deliver to?

    Please see the list below of all the postcodes we can offer home delivery too.

    BA1, BA2, BA3, BA14, BA15, GL8, GL9, GL11, GL12, SN10, SN12, SN13, SN14, SN15, SN16, BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8, BS9, BS10, BS11, BS13, BS14, BS15, BS16, BS21, BS30, BS31, BS32, BS34 BS35, BS36, BS37, BS41, BS48.

    We’ve selected all delivery postcodes to be within a radius surrounding the farm and our existing Trade customers. We are sorry if we currently do not deliver to your postcode, please keep checking back for the most up to date information.

  • How do I pay? Will you accept cash on delivery?

    All payment will now be taken online with our Online Shop. Due to the current climate, we cannot take cash payment for an order and our drivers will not be able to accept cash for extra tubs of ice cream on our delivery routes.

  • Can I pay for an order and have you deliver it to someone else for me as a gift?

    If you would like to order ice cream for a friend or family member, you can now do so easily!

    • On checkout, please use the ‘Billing Address’ details for your own information so we can take payment.
    • In the ‘Shipping Address’ fields, please include details for who and where you would like us to deliver too. Please ensure you include the recipients Full Address, Name and Contact Number so we get in touch if we have any problems locating their address.

    Please note, we cannot deliver to two addresses in one order.

    We will send you an email with estimated delivery date. It is your responsibility as the buyer to ensure the recipient is at home and able to accept our delivery. If we cannot complete delivery, we will return the order to the farm and issue a refund.

  • I missed your phone call to take payment, or I missed your attempted delivery, now what?

    If there is no answer when our driver attempts delivery, we will ring your contact numbers provided at checkout.

    If we cannot get through to you, we will return your ice cream to the farm and issue a refund to the account you paid with. This could take up to 28 days to process. You will be notified of your refund on email. Unfortunately, we cannot attempt automatic redelivery.

  • How long will you be running Deliver Moo?

    Our Deliver Moo Home Delivery Service has been created to support our local customers during the Corona Virus pandemic. We know lots of families are in self-isolation and our Deliver Moo Service allows you to safely fill your freezers full of ice cream without leaving the house.

    We feel incredibly lucky to be able to bring our tubs to your front doors and we hope it brings a smile to your face when you open your freezer to a shelf full of ice cream.

    We are unsure how long we will continue this service and if we will be able to provide home delivery when normal routines resume.

    As daily situations change, we must respond to government advice and do so in the safest way for all. Because of this, Marshfield Farm Ice Cream reserves the right to stop all deliveries without notice (any outstanding payments that we are unable to deliver will be refunded)

    If Deliver Moo is stopped, we will of course make our customers aware of this online. This information will be published on the website and social media.