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Frequently Asked Questions
We offer a monthly subscription service to order our Scoop's Ice Cream for Dogs. We send this out by using our national delivery postage service where we send ice cream in insulated boxes containing dry ice. To order your first case, please see here.
As a verified trade customer, you can enter our shop with the generic password: POSFROMTHEFARM20
On checkout, you will be asked to create an account. By doing so, on your next visit you will be able to login with your email and password.
Please note that for your security, we are unable to migrate previous trade accounts to our new website. We therefore ask you create a new account on your first order.
We send out email newsletter out in the Spring and Autumn with updates from the farm (including new flavours and awards!) Make sure to click on the links in the email for more information, and once received, add our email to your safe sending list so don't end up in junk.
We would love to include your business on our map. We currently have two maps on our website:
- Retail map - for customers who stock take-home tubs (500ml, 1 litre)
- Scoop's Ice Cream for Dogs map - for customers who take our dog flavours
If your account ticks these boxes, please send an email to marketing@marshfield-icecream.co.uk with your business name, full business address, website and contact number for the listing.
Sadly due to the seasonality of ice cream parlours and restaurants, we are unable to list scooping venues on our map.
We're sorry you've found a problem with our product. To help us investigate, please send an email to info@marshfield-icecream.co.uk with the following information:
- detailed description of problem including clear photos
- flavour and tub size
- batch number - this can be found on the bottom of the tub
- your business name, address and contact details for the point of contact to continue our investigation
- your wholesaler or route to market
We are unable to offer exclusivity on our ice cream and you therefore might find another stockist in a nearby town or venue. Our Sales Managers will always be considerate to your trade before setting up a new account. If you are concerned in anyway, please contact your Sales Manager for more information on local trade to you.
We offer direct delivery to a forty-mile radius around the farm and work closely with national distributors to provide our ice cream further afield. Please see previous invoices for contact details of your wholesaler.
We have a comprehensive point of sale package to help you sell more ice cream. We have a wide range of products including pavement signs, 3m sail flags, magnetic flavour boards, freezer stickers, flavour stabbers and much more. We also have a range of sundries that can be purchased, including branded scoop tubs, milkshake/sundae cups and printed napkins. To order online, please visit our trade shop.
We have a team of Sales Managers who cover the country. Their regions, names and contact details can be found further down the page.
All nutritional and calorie information is available on our allergen spreadsheet, ready to download in the media download section above. As we continuously make flavours throughout the year, please check back regularly to download this sheet to ensure you have the most up-to-date information.
As of 2024, we have achieved BRCGS Start! Accreditation for our ice creamery and have regular audits.
What is BRCGS Start!?
BRCGS is the Global Food Safety Standard and has set the benchmark in food safety for nearly 25 years. It has been adopted by over 22,000 sites in more than 130 countries, the standard is accepted by 70% of the top 10 global retailers, 60% of the top 10 quick-service restaurants, and 50% of the top 25 manufacturers.
BRCGS Start! is the agency's entry level accreditation, recognising and encouraging smaller, independent food businesses to maintain high levels of food safety standards. It's our ambition to become full BRCGS accredited within 5 years, something that 30% of Start! accredited business achieve.
Our premises is also approved by the APHA (Animal & Plant Health Agency) to make ice cream for dogs. Our licence number U1350191 ABP/PTF.
The site Technical and Quality team implement procedures to maintain site hygiene and reduce the risk of product contamination from storage of raw materials to production and packing of finished product.
Palm oil is not used in our ice cream base mix, but some of the added ingredient inclusions do contain palm fat - however only from certified sustainable sources.
We do not make any nut flavours or use any nut ingredients in our ice cream and our entire site is nut free.
Yes, our Plant Based ice creams and sorbets are made to a vegan recipe. We advise any customer who has a dairy intolerance or allergy to speak with a member of staff before buying a product. They will be able to advise how they handle allergens at site and if a product is free from cross contamination.
Please check the packaging before you purchase any of our products, this will clearly state the recipe and any allergy metrics.
Our Fruit Push-Up Pops and sorbets are all made without dairy, making them suitable for vegetarians and vegans.
Our ice cream is not organic, although for many years, our farm was Soil Association Certified Organic.
In recent years, we have shifted to a focus on Regenerative Farming techniques, allowing us to focus on the happiness and health of our cows alongside our environmental impact.
To find out more, you can read our full blog on Regenerative Farming here
Our Scoop’s dog ice cream is made to a specialist dog-friendly recipe. Loosely based around our own ice cream mixes and made with fresh farm milk from our herd, we’ve then reduced the lactose content for dog’s with sensitive tummies.
In our Vanilla ice cream, we’ve added Joint Aid for Dogs from GWF Nutrition, a natural joint supplement containing Glucosamine and Vitamin C for joint and muscle support.
Our new Mint flavoured Scoop’s ice cream is made with added Odour Aid for Dogs from GWF Nutrition, a natural breath freshener with Chlorophyll and Omega 3 to help fight nasty bacteria in the mouth and gut.