Refund Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

To contact us about a refund, please email home@marshfield-icecream.co.uk

To be eligible for a refund, you must be able to provide proof of purchase. Based on the technicalities of your complaint, please be prepared to report your order number (so we can access your details for a refund) and the batch numbers on your ice cream. These batch numbers can be found on the top or bottom of your tub, reporting these will help us track stock and access the extend of any problems.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, if there are missing items/if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to report the problem you have, and once the refund is accepted, make a separate purchase for the new item.

Refunds

We will notify you once our team have investigated your problem and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.